BOOKING TERMS AND CONDITIONS

Exoland and the client agree that the terms and conditions for the services provided by Exoland shall be outlined by the following general booking conditions. The person who books the tour on behalf of (an) other person(s) is fully responsible on their behalf. A booking is definite when Exoland has received the booking form.

The contract will consist of an agreed itinerary and/ or services and your acknowledgement of acceptance of these booking conditions. The contract between us becomes binding at the point at which you issue instructions to us to go ahead with making reservations for the agreed itinerary and/ or other services, and pay the deposit or full amount according to the stated terms and conditions.

Making your booking and your contract

When you have chosen your holiday, you must complete our booking form. If you make a booking more than one month before departure, you must pay a deposit of 30% of the final amount at the time of booking and then the full balance at least 30 days before departure.

Occasionally there may be additional deposit payments needed over peak times, subject to hotel or airline requirements. If you book within 30 days before the departure the full balance is due immediately.

NB: If you fail to make any payments when due, we have the right to treat your booking as cancelled by you and to levy the cancellation charges as set out in clause 4. No reminders will be sent. The booking conditions and prices set out in the program attached cannot vary unless we agree in writing to do so.

As soon as you receive your travel documents, please double check carefully:

  • Your programme and confirmation.
  • Your invoice.
  • Your tickets (plane, train, boat).

Please contact us directly if you think any details are incorrect. We regret we cannot accept responsibility if you fail to notify us of any problems within 48 hours after receiving documents from us.

Passports, Visas and Health Requirements

Before travelling, your must ensure that you comply with the requirements needed in term of:

  • Passport (Validity of generally 6 months after the return, children, etc…)
  • Visa (Compulsory to enter Vietnam, Myanmar, Laos or Cambodia)
  • Health requirements for the countries you intend to visit, vaccinations, preventive treatments…
  • Travel insurance covering medical expenses repatriation.

Note that we can assist you in obtaining visas. However we can not accept responsibility in the event of a refusal of the relevant authorities to deliver a visa, and in any case this refusal will not release you from the clause of this contract.

 

         I.    PRICES AND VALIDITY

All prices quoted to the client are in US Dollars and stated clearly their validity.

When you have booked your holiday and paid your deposit (or the entire cost of our holiday), the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharge ( except for changes in tax or duty applied by the government)

The price is the total cost of the holiday including all elements specified in the itinerary, unless stated otherwise. As our holidays are individually designed, the price will vary according to changes made in the vacation program. At the point at which you decide to make full payment, all agreed changes to the price will be included in the invoice that we send you.
 

        II.    PAYMENT

A> Applied for Hotel Reservation only

All reservations are only guaranteed with a NON –refundable 10% (ten percent) deposit of the booking cost (minimum of USD100 per person). And the balance must be paid at least 4 weeks (28 days) before your check- in date.


Full payment will be required at the time of booking if the booking cost is less than USD200 or if your booking date with us is less than 28days.

B> Applied for Tour Reservation

Upon booking services with the INTRASER, a NON –refundable 10% (ten percent) deposit of tour package cost with the minimum of USD100 per person is required. Then a full payment of the tour balance must be paid at least 6 weeks (45 days) before the starting date of the tour.


In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all reservations and the contract between us.


Please note that, for convenience, we price in United States dollars. Where price equivalents in VND or any other currency are given, they are for guidance only and must not be taken as firm prices. Both deposit and final payment must be made in US dollars and if you choose to pay in a currency other than US dollars, the price in the invoice will be at the exchange rate prevailing on the day we issue it.


We provide you 3 ways to make the payment:
 

1.    Cash Payment

The payment by Cash shall be allowed by our staff upon confirmation. Normally, this method applied for customers who live in Vietnam.
 

2.    Credit Card Payment

For payment made by credit card, a surcharge due to bank fee will be applied to the total amount; currently 3% for Visa and MasterCard, and 4% for American Express.

Please click here for credit card payment form,
fill in and send to us by fax through: Fax: (84 4) 38 33 96 93 (fax is more confidential)
or you can scan and email to E-mail:info@exoland-travel.com

 
3.    Bank transfer

Payment by bank transfer should be transmitted to the following:

  • A/C Name      NGUYEN THI BICH HOP
  • Bank Name  : JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM – BA DINH BRANCH ( VIETCOMBANK – BA DINH BRANCH)
  • A/C Number : USD: 0611371807465

                    EURO: 0611141807470

  • Swift code   : BFTVVNVX
  • Address       : 521 KIM MA STR., BA DINH, HA NOI, VIET NAM.

Please note that the bank commission fee in Vietnam and the international bank transmission charges are covered by the client to guarantee we receive the full payment as stated in our invoice

Kindly provide us a copy of each transaction stating the booking information, attention to our accounts receivable office via fax at +84 4 38 33 96 93. The receipt of related bank transaction is subject to the final confirmation from our bank.
 

      III.    CANCELLATION

The client can cancel their booking at all times but only accepted by notification in writing. The date of cancellation will be the date on which we receive your notification of your wish to do so.

Costs for cancellation are as followed:
 

A> Applied for Hotel Reservation only

Alterations of booking in dates and number of rooms are considered as cancellations.
Booking conditions and cancellation fees applied for GIT bookings (from 5rooms up) may vary from hotel to hotel. Once you have selected your hotel you will be asked to view the specific terms and conditions applying to your particular group booking.


With FIT bookings (below 5 rooms), cancellation & cancellation fees are as followed:

1.     Cancellation is made over 28 days prior to check –in date; there will be no charge for cancellation except the forfeiture of the deposit.

2.     Cancellation is made from day 28 till 15 days prior to check –in date; one night’s stay will be charged

3.     Cancellation is made from day 14 till 8 days prior to check –in date; 50% of total room nights reserved will be charged

4.     Cancellation is made within 7 days prior to check –in date or No -show; full-length stay will be charged

If cancellation is failed to make, full charge of your booking is applied.
 

B> Applied for Tour Reservation

1.     Cancellation is made over 30 days before the departure date; there will be no charge for cancellation except the forfeiture of the deposit.

2.     Cancellation from day 30 till 15 days before the departure date of the booking; 40% of the total sum per person will be charged.

3.     Cancellation from day 14 till 7 days before the departure date; 60% of the total amount per person will be charged.

4.     Cancellation within 6 days before the departure date of booking; the full amount will be charged.

If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price.
 

      IV.    LIABILITY

Exoland always undertakes everything within its power to exceed the clients’ expectation in terms of quality and value. The understanding is that the Exoland acts as intermediary between the client and airlines, hotels, transport operators, local tourist offices providing services to the client. Exoland shall in no event be liable to the client by reason of unsatisfactory services provided to the client by third parties or by way of indemnity, for any loss, injury, delay, quarantine, customs regulation, change in schedule or other adverse events beyond the control of Exoland. The client warrants that Exoland shall not be responsible or liable for additional expenses and damages due to any delay, accidents, action of god, unrest or political action.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of  the Company or authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.

We accept responsibility for carrying out the terms of the contract and for the performance of our employees, sub-contractors and suppliers. If we fail to comply with the terms of the contract, we will compensate you for any loss that you incur. We will not be liable to pay compensation if the failure to carry out the terms of the contract is neither our fault nor that of our employees, sub-contractors or suppliers because the failure is caused by:
 

A.   Alterations by us

Your booking will be accepted based on your understanding that the tourism infrastructure in the Indochina countries is substantially less than that in developed countries.
Sometimes, close to your time of departure, we receive information about circumstances beyond our control affecting your holiday: potential travel disruption, road works, major events, predicted adverse weather conditions and so on. In such circumstances, we will contact you and, if possible, suggest alternatives to solve any problems that might arise.


All such alterations will be subject to your approval and agreement. If you agree to such alterations, and they involve additional cost, this must be borne by you.


If alterations become necessary during your holiday because of the failure of a third party contracted by us to provide the required services, and we are unable to provide an equivalent alternative, we will compensate you for any losses incurred and seek redress from our sub-contractor later. If we offer you a more expensive alternative, the extra cost will be borne by us.


During your holiday, if alterations are necessary because of circumstances beyond our control occurring at short notice, such as unforeseen weather conditions, postponements, cancellations or overbooking by national carriers, government action or mechanical breakdowns.


In the case of an alteration beyond our control, we will do our best to find satisfactory alternatives and minimize inconvenience, but cannot be held liable for any losses incurred. If such alterations involve additional cost, this must be borne by you.
 

B.    Alterations by you

Because we operate on a tailor-made basis, you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and, if it is acceptable to you, incorporate it into the price


If you ask for changes to be made after you have paid in full, but before your date of departure, any increase in the price must be settled by cash or credit card (Visa, MasterCard or American Express) upon your arrival. If changes result in a reduction of the price, you will be reimbursed upon arrival less any costs that we have reasonably incurred.


If you ask for changes to be made during travel, we will advise you of the extra cost and only proceed on your instruction. Any extra costs that you have incurred by altering your itinerary must be settled at the most convenient time during your stay in this traveling country.


If the alteration involves a reduction, we will refund you the saving, less any costs that we have reasonably incurred before ending tour. No refunds will be made for any unused elements of the itinerary.
 

        V.    COMPLAINTS AND CLAIMS

In the case of any problem or complaint, it is imperative that the client informs Exoland at the earliest opportunity in order that we have the chance to rectify the situation as quickly and efficiently as possible. All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim and litigation shall finally settled by arbitration of the Vietnam International Arbitration Centre at the Chamber of Commerce and Industry of the Socialist Republic of Viet Nam. All claims must be submitted in writing within 14 (fourteen) days after the end of the services and within 3 (three) days after the end of the service provided if having hotel reservation only.
 

      VI.    TRAVEL DOCUMENT

1.    Travel insurance

We strongly recommend that you take out a holiday insurance policy. Travel insurance and medical precautions are essential. We do not give specific advice on these matters as we are expert in neither, and individual circumstances differ. So, please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance.

We also advise you to tell us the name of the company and its contact details so that we can give notification on your behalf if you are unable to do so in the unlikely event of an accident occurring.  
 

2.    Travel Document

Passengers must possess a valid passport and are responsible for obtaining necessary visa etc., prior to departure. Finally check with us other necessary preparations subject to different tour types for the whole package tour.
 

    VII.    MISCELLANEOUS

Exoland has the authority and the right at any time it sees fit to change or modify all or any part of these terms and conditions without prior notice. However, should any changes occur, they will be posted on the website immediately. In case the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

 

 

 

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